Frequently Asked Questions

Absolutely! We specialize in custom fine jewelry and can work with you to design a one-of-a-kind piece. Email us at info@alexandramichele.com to start the process.

Yes, we offer complimentary repairs on manufacturing defects within 6 months of purchase. For accidental damage or wear-and-tear repairs, please contact us for a quote.

We accept VISA, MasterCard and American Express. 

We offer free returns within 30 days of the date you received it. Please make sure you put items back in their original packaging before you send them back to us. The product must be unworn  and accompanied by proof of purchase. All products are subject to inspection once we receive them.

Please note: Custom or personalized pieces are final sale and cannot be returned.

The best way to change your order is to contact us at info@alexandramichele.com within 24 hours. If an order is shipped, we won't be able to make any changes to your order.

If you would like a different size or style please email us at info@alexandramichele.com within 30 days of receiving your order. Exchanges are subject to availability.

In stock items will ship in 3 to 5 business days.  Out of stock items typically ship in 3 to 4 weeks.  Custom designs processing time may vary. We will provide an estimated delivery window upon confirmation.

Pease first check the tracking information provided in your shipping confirmation email. If your package appears delayed or lost, contact us at info@alexandramichele.com, and we will assist you right away.

Once your order ships, you will receive a confirmation email with tracking information.